Returns & Exchanges

At OZtrail, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day hassle-free return policy for all unworn items with original tags attached. If the fit isn't perfect or you've changed your mind, our streamlined process makes exchanges and refunds simple.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all garment tags remain attached and the items are in original condition.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized postage location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.